Terms and conditions for the supply of goods through the Solomons & Rose Ltd  online store (solomonsandrose.com). These Terms and Conditions shall apply to all contracts entered into by Solomons & Rose Ltd (“Solomons & Rose Ltd”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted by IONOS. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Shipping & Payment Information

No contract will exist between you and Solomons & Rose Ltd for the sale of any product unless and until Solomons & Rose Ltd have accepted your order with a confirmation email and a full payment is taken from your credit/ debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

Solomons & Rose Ltd reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

All credit/debit card transactions on this site are processed using STRIPE.

The prices payable for ordered goods are as set out in our website in GBP (UK Pounds). All prices are inclusive of the UK VAT. Delivery charges will be clearly displayed when selected and included in the total cost.

Unless you cancel your order within 1 hour after full payment has been made, acceptance of your order and completion of the contract between you and Solomons & Rose will be completed when the goods have been dispatched.

To cancel your contract you must notify us of your decision by email here using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after delivery will be at the discretion of Solomons & Rose

Solomons & Rose Ltd uses a Royal Mail as a primary delivery service for domestic shipments, and DHL Express for international.

If you are receiving your order outside of the United Kingdom, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping. Returns will not be accepted in the event of unpaid customs fees.

It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.

Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Any items that are listed as “in stock” on the website will be delivered to you within 7 working days.

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 2 working days. We will help you resolve any issues as quickly as possible.

Returns Policy

In the unlikely event that you are unhappy with your order please don’t hesitate to contact us.

We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase Solomons & Rose are happy to offer a refund or exchange within 14 days of purchase. Items exempt from return policies, unless they are found to be faulty, are:

— Bespoke items
— Customised items - resized, engraved etc.

Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing and provide details of a return address.

Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.

If you are returning your item from outside of the United Kingdom, please note the buyer is responsible for all customs fees upon return of the item.

Upon receipt of the items being returned the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-10 working days to credit your account.

Privacy Policy

Our privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We reserve the right to update or change this policy from time to time.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting, only if you tell us that you wish this to happen. You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.

Company Information

Solomons & Rose Ltd. Company number: 14302802. Registered address: 2nd Floor, 46 Hatton Garden, London, EC1N 8EX.